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#1
05-24-06, 11:14 AM
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I have had pretty good response - I've been emailing with creditcard@intertops rather than support@, so I don't know if that makes a difference. I'm sure they have to be quicker to respond to "where did my money go???" than "where did my bonus go???"!
It's cleared up now - somehow my actual deposit went into the casino, which I must have done, but the bonus went into poker. They moved my money from casino to poker and now I can buy chips with it. I'm suspicious about this whole bonus thing too. It seems odd that we got 10% immediately. I don't see any way to see "pending bonuses" or anything like that. On the upside, I've played over 200 hands, 120 of them raked, and I'm at about 3.6 BB/100 for those hands. I can always find at least one, sometimes two, $1/$2 Limit tables; and although the players are tighter than at Party I've found a half-dozen online ATMs already. PokerTracker and PokerAce HUD are working great, although I wish PAHUD had built-in support for the mini table view. I guess I'll have to fiddle with that. Oh, and my Mom and Dad sent me a cheque for my birthday that just about covers my deposit. :-) |
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#4
05-24-06, 05:28 PM
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Intertops Response email.
Hope this helps. I'm a little upset about this, myself now. Hopefully everything will work itself out. But for those of you who haven't deposited yet, here's something very IMPORTANT you should know. (or maybe you already knew this, and I didn't) In any case, here it is.
I had difficulty signing up, I'm pretty sure most of us did. In any event, I finally got through and deposited $200 in the Intertops account. I then noticed I needed to buy my chips. Thinking my initial deposit was made in Intertops, I only brought forth from that account $50. This is where the problem arises. They count the $50 as being the initial first deposit into Intertops. And have given me only $25 for it.  Stating I have met my criteria of 175 raked hands. If I knew I'd have brought the whole $200, but I didn't know. I thought if I needed more, I'd go to the Intertops account and get more, which lucky me, there was no need to. In any case, I fulfilled my criteria of 700+ raked hands and whether I deposited in the wrong section it was still in the Intertops account. I should be receiving full credit of 50 % on my initial deposit of $200, don't you think? Will keep you posted, once I hear from them. Last edited by bunny; 05-24-06 at 06:52 PM. |
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#6
05-24-06, 07:48 PM
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GG Intertops!
Dear Bunny,
The bonus is based on the amount credited to your Intertops Poker account, as we have two other products, the funds credited to the general Intertops account can be used on any of these services, and the terms and conditions stipulate the bonus is only for the Intertops Poker. We appreciate that you were unaware of this stipulation, so we will make an exception in this case, and credit the difference of $75.00 to your Intertops Poker account. We look forward to your continued support of Intertops Poker. Sincerely Nekisha Guess my day emailing them wasn't a total waste of time. Real nice people at Intertops. ps: Eat your words eeejit. 
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#8
05-24-06, 08:17 PM
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That's good stuff. Clearly your error, but they were nice enough to take care of you anyway.
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Hybrid Mode
