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#1
11-08-07, 05:45 PM
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Full Tilt Fuckups
Without getting started on event 1 crashing or anything, heres my night from last night.
Reboot the laptop before event 1 incase im on for a while and it gets slow after 6 hours of being on. REconnect to broadband, log into FT, it wont let me in, says i need to contact support, so i do.... their first response...... Full Tilt Poker - Support <support@fulltiltpoker.com> wrote: Hello Phil, Thank you for contacting Full Tilt Poker Support. At this time, your account has been reopened. Unfortunately your computer became suspended when a suspended account logged onto the site from your computer or you logged onto the site from their computer. Should a suspended player attempt to use your computer again, it will become suspended. okkkkk.......... so i send this... Hi. I just tried to log into my account, and once again i am getting the error message saying to contact support. You just said you had fixed this problem but it still wont let me in. Background - yesterday, i rebooted in time for the FTOPS event 1, so my computer wasnt running slow, so i logged off your server, rebooted, and came back on to play, which is when the error emssage occured. I then asked a friend what the problem was, he said to try to log into his account from this computer to see if it was my account of the server as a whole. I couldnt get on either, so i sent my emails to you guys. Problems - 1 - I still cannot log into your site, my Player ID is eejit101 2 - I am about $300 down at the moment. I was about to start a $69+$6 satty to event #13, and FTOPS #1, neither of which i played, so who knows if i would have cashed. I would love to have some kind of refund/compensation for this, as paying $300 to play events and not playing then is a waste. At no time did a banned account try and log in from my laptop last night, i do not have a wireless connection or a wide IP. There is 1 broadband point in my house, with 2 people living here, and the other one, my girlfriend, was asleep. seems fair imo, then i finally get this back... Hello Phil, Thank you for your patience and cooperation during our investigation, your account has been opened, and it is now available for use. As stated in our previous correspondence, to reduce your risk of being associated with fraudulent accounts, please do not allow other players to log into Full Tilt Poker from your computer(s). In addition, do not log into your Full Tilt Poker account from the computers of other players. Finally, player-to-player transfers and shared payment processors with fraudulent accounts will result in account suspension. Only thing i can come up with is someone tried to access my account from a computer while i was on it or something. Meh. Reckon ill get the $$$$$? |
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#2
11-08-07, 06:43 PM
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Are you saying that you registered, logged off and then could not get back in to play them?
From your second email it was not very clear that you were saying you paid for the satellites (before logging off) and then could not get in to play them. I was confused what you meant by "I'm down $300", I figured you were just stuck on the site and were not able to play into the events you wanted to. If you did preregister and then get locked out, you might be able to get the money back, but probably need to be a little clearer about why you expect "refund/compensation". BTW, I find it better to never ask two questions in emails to support. They almost always answer the first and then ignore anything after that.
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Your biggest edge in a HORSE tourney is knowing that the game just changed from Razz to 7 Stud. - BB http://www.talkingpoker.com/forum/blog.php?u=64 |
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#3
11-08-07, 06:59 PM
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yeah i paid for the $69 satty and qualified for the FTOPs in advance, then rebooted and couldnt get back on to play.
since ive got back on im on huge tilt it seems, or no hand is winning. I havent won a single hand in 17 showdowns |
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#6
11-09-07, 01:46 AM
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Seriously? If you really broke bdawg's record of 15, that's freaking sweet.
As for what's going on, don't you think trying to log in with your friend's account probably made things worse? Especially after they told you to not log on with other people's accounts??? Lastly, if the transfer I made to you the other day ends up getting my account suspended, as per this, I am NOT going to be happy: Maybe you could, you know, not do whatever it is you do that gets your accounts and those of the people who you transfer with suspended. Just for a change of pace, sometime. You know, mix it up. |
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