Definatly, DEFINATLY ask for an explanation, either that or withdraw your cash immediatly and never go back there. Sports book software is tested, tested and re-tested 100 times over before they even think of going live, I would imagine poker software would be a zillion times more difficult to program and thus would be tested even further, this kind of mistake should never happen. If it happened just the opposite where you won money, but it wasn't in your account you would not think twice about getting out of there.
|